Troubleshooting
Common issues and solutions when using PingPanda.
Event Not Received in Discord
Check Discord ID
- Go to Dashboard → Settings → Account Settings
- Verify your Discord ID is correct
- Make sure you've enabled DMs from server members (if the bot is in a server)
Check Event Status
- Go to your Dashboard
- Navigate to the category where you sent the event
- Check if the event shows as "DELIVERED" or "FAILED"
- Failed events will be automatically retried
Verify API Key
Make sure you're using the correct API key from Dashboard → Settings → API Key.
Rate Limit Errors
If you receive a 429 Too Many Requests error:
- Free Plan: 60 requests per minute
- Pro Plan: 200 requests per minute
Wait for the rate limit window to reset (check the Retry-After header) or upgrade to Pro for higher limits.
Category Not Found
Make sure:
- The category name matches exactly (case-sensitive)
- The category exists in your account
- You're using the correct API key for the account that owns the category
Invalid API Key
- Verify you're using the correct API key
- Check for extra spaces in the Authorization header
- Make sure the header format is:
Bearer YOUR_API_KEY - If you regenerated your key, update all integrations
Quota Exceeded
If you've reached your monthly event quota:
- Free Plan: 100 events per month
- Pro Plan: 1,000 events per month
You can:
- Wait for the monthly reset
- Upgrade to Pro for higher limits
- Delete old events to free up quota (if applicable)
Still Having Issues?
- Check the event status in your dashboard
- Review the error logs (if available)
- Contact support through your dashboard